Foire aux questions
COFFEE BASICS
What kind of coffee does Erava roast?
Erava is a specialty coffee roaster based in Rome. We roast a curated range of coffees including year round espresso blends and rotating single origins, all selected for exceptional flavor and regenerative farming outcomes.
What does “specialty coffee” mean?
Specialty coffee refers to coffee evaluated at a high quality level, typically based on professional sensory standards. At Erava, specialty means coffees chosen for clarity, sweetness, balance, and distinctive origin character.
Do you roast for espresso or filter?
Both. We roast coffees designed to perform beautifully as espresso and as filter. Some coffees are more comfort driven and classic, others are brighter and more expressive depending on origin and processing.
What is the difference between blends and single origins?
Blends combine coffees to achieve a consistent flavor profile year round, especially for espresso. Single origins come from a specific region or producer and rotate seasonally, offering more distinctive character and complexity.
REGENERATIVE SOURCING
What does “regenerative” mean at Erava?
For Erava, regenerative refers to farms that focus on outcome driven land health, improving soil biology, biodiversity, and long term resilience. We look beyond input checklists and prioritize farms working toward measurable improvements in ecosystem function.
Is regenerative the same as organic?
Not always. Organic certification can be a meaningful baseline, but it does not automatically guarantee improved soil function or biodiversity outcomes. Regeneration is about building systems that get stronger over time and are verified through practice, transparency, and measurable results where possible.
How do you verify regenerative practices?
We prioritize transparency, long term relationships, and credible sourcing partners. We also build traceability into each coffee through farm level documentation and verification signals where available.
TASTE AND ROAST PROFILE
What does Erava coffee taste like?
Our coffees are chosen for clean sweetness, balance, and a calm finish. Our espresso offerings are structured and smooth, and our single origins explore brightness and complexity while staying approachable and refined.
Do you roast light or dark?
We roast medium and comfort driven overall, with range. Some coffees lean more traditional for espresso with lower acidity and smooth sweetness, while others, especially certain single origins, highlight more clarity and vibrant fruit.
I’m sensitive to acidity. What should I choose?
Start with our more classic espresso styles and Brazil based offerings, they tend to be smoother and lower in perceived acidity. If you want recommendations, email us and we will help you choose based on your brew method and taste preferences.
FRESHNESS AND STORAGE
How fresh is your coffee when it ships?
We roast in small batches and ship as fresh as possible. Most coffees taste best after a short rest period, especially espresso, and then stay at peak quality for weeks when stored properly.
How should I store my coffee?
Keep coffee sealed, cool, and dry, away from heat and sunlight. We recommend keeping it in the original bag with the valve, or in an airtight container.
Should I freeze coffee?
Freezing can work well if done correctly, especially for preserving limited releases. If you freeze coffee, keep it airtight, portioned, and avoid repeated opening and closing of the container.
BREWING HELP
Can you help me brew better coffee at home?
Yes. If you tell us how you brew, what equipment you use, and what flavors you enjoy, we can recommend the best coffee and a starting recipe. Email us anytime at regenerate@erava-coffee.com for personal guidance.
Do you offer ground coffee?
Yes. We offer grind options for Espresso, Moka, and Filter. You can select your preferred grind on the product page before checkout.
ORDERS AND SHIPPING
Where do you ship?
We ship across Italy and Europe, and we are building our international shipping options as we grow. Shipping costs and timing are calculated at checkout based on destination.
How long does shipping take?
Delivery times vary by country and service level. You’ll see an estimated delivery window during checkout and in your order confirmation.
Can I change or cancel my order?
If your order has not been fulfilled yet, contact us as soon as possible and we will do our best to help. Once an order has shipped, changes may not be possible.
What if my package arrives damaged?
If your coffee arrives damaged, contact us with a photo of the package and we will make it right.
SUBSCRIPTION
How does the Erava subscription work?
You choose your plan, frequency, and coffee style, then we ship coffee on schedule so you never run out. You can pause, skip, or adjust anytime from your subscription portal.
Can I change the coffee I receive in my subscription?
Yes. You can swap coffees, adjust frequency, or update your preferences at any time through your account.
When will my subscription renew?
Subscription renewals follow your selected schedule. You’ll receive confirmation emails when an order is processed.
WHOLESALE AND B2B
Do you offer wholesale?
Yes. We work with cafés, restaurants, hotels, offices, and premium retail partners. To apply, visit our Wholesale page or contact us directly.
Do you offer training or B2B support?
Yes. We provide onboarding support for dialing in espresso and filter, as well as guidance on workflow, equipment planning, and ongoing quality consistency.
What is the minimum wholesale order?
Minimums depend on the format and partner needs. You’ll see details once your account is approved, or we can confirm directly by email.
TRACEABILITY AND TRANSPARENCY
Can I learn more about the farm and supply chain behind each coffee?
Yes. We share origin details on every product page, and we are building digital product passports to make traceability even deeper.
What is Renoon and how does it support transparency?
Renoon is a third party digital product passport platform that helps us organize and present verified supply chain information in a clean, accessible way. This allows us to share details like origin, processing, supply chain context, and regenerative practices with more structure and clarity, so customers can better understand what they are drinking and why it matters.
CONTACT
How can I reach Erava?
Email us at regenerate@erava-coffee.com or use the contact form on our Contact page. We typically respond within 1 to 2 business days.
NEED HELP IN CHOOSING COFFEE ?
Tell us how you brew, what equipment you use, and what flavors you enjoy, and we will recommend the best coffee for you.
Email us at Regenerate@EravaCoffee.com for personal guidance.